Refund and Returns Policy

Not Quite Right? Let Us Know

If your purchase from Keyza doesn't quite hit the mark, or if it differs from what you anticipated, please get in touch with our dedicated support team at [email protected]. To help us quickly understand and resolve your concern, please include a snapshot of the item you received and a brief explanation of the issue. Your feedback is invaluable in helping us refine our products and services.

Kindly note that requests for returns or assistance must be initiated within 14 days from the date you received your item. Unfortunately, we are unable to process requests made after this 14-day period.

Dealing with Damaged or Faulty Goods

In the unfortunate event that your order arrives with a defect or isn't functioning as advertised, please do not hesitate to contact us immediately. We take full accountability for any damages arising from manufacturing or transit. To expedite a resolution, kindly provide photographs clearly illustrating the defect or issue (e.g., missing component, visible damage). Clear images, taken on a flat surface with any relevant tags or error indicators visible, are most helpful. Once we've assessed the issue, we will promptly arrange a replacement for you. In most instances, returning the defective item will not be necessary. The images you provide are crucial for our quality control processes and help us prevent similar issues in the future.

Important Considerations:

• This guarantee exclusively covers defects in manufacturing.
• Exclusions include damage resulting from accidents, improper handling, normal wear and tear, discoloration due to sun exposure, or alterations made after purchase.

This 14-day timeframe also applies to damaged or defective items. Please contact us within 14 days of receipt to ensure we can offer a full replacement or appropriate assistance.

If Your Order Hasn't Arrived

If your delivery is taking longer than expected, you have the option to request either a refund or a replacement. Please contact our customer support team with your order details, and we will investigate the matter as a priority.

Key Points to Note:

• Claims for non-receipt must be made within 2 months from your order date. Beyond this period, tracking information may become unavailable, which may limit our ability to assist.
• Refunds are typically processed back to your original payment method and may take between 5 to 10 business days to appear in your account, depending on your financial institution's processing times.

Understanding Refund Timelines

Refunds will always be issued to your original payment method. After we have processed your refund, please allow for the following approximate processing times:

• Credit Card: Up to 10 business days
• PayPal: 3 to 5 business days

If you do not see the refund reflected in your account after the stated timeframe, we recommend contacting your bank or card provider for further information.